bout where problems may be
| CHICK-N-GRAVY DINNER LINE | ||||||||
| DEFECT OBSERVED | ||||||||
| Date | Time | Line | Underfilled | Missing Item | Spill/ Mixed | Unacceptable Taste | Improperly Sealed | Total Defect |
| 5/12 | 0900 | 1 | ÖÖ | Ö | ÖÖÖ | 6 | ||
| 5/12 | 1330 | 2 | ÖÖ | Ö | ÖÖ | 5 | ||
| 5/13 | 1000 | 2 | Ö | ÖÖÖ | 4 | |||
| 5/13 | 1345 | 1 | ÖÖ | ÖÖ | 4 | |||
| 5/13 | 1530 | 2 | ÖÖ | ÖÖÖ | Ö | 6 | ||
| 5/14 | 0830 | 1 | ÖÖÖ | ÖÖÖ | 6 | |||
| 5/14 | 1100 | 2 | Ö | Ö | ÖÖ | 4 | ||
| 5/14 | 1400 | 1 | Ö | Ö | 2 | |||
| 5/15 | 1030 | 1 | ÖÖÖ | ÖÖÖÖÖ | 8 | |||
| 45 | ||||||||
| Total Defect | 3 | 10 | 10 | 13 | 9 | 45 | ||
Overall, 45 defects were found, 13 of which were classified as unacceptable taste, making this the most frequent problem. The next most frequent was missing item with 10 occurrences, and then spill/mixed, with 10 occurrences.
Looking more closely at these three categories, we can see that 11 of the 13 unacceptable taste were accounted for by Line #1 in the morning, and the remainder were Line #2, also in the morning. Line #1 exhibited a similar morning problem: all 8 occurrences were in the morning. Line #2 had all 2 of its occurrences in the afternoon. 4 of 10 occurrences of spill/mixed defects occurred in the afternoon.
In the improper seal category, 8 out of 9 occurrences were for Line #2.
In the terms of recommendations, Ann should focus on investigating what might be causing taste problems in the morning on both lines, morning problems on Line #1 for missing items and afternoon problems for Line #2 for missing items. Spill/mixed has afternoon problems on both lines, and there are seal problems on Line #2 throughout the day.
